Legal

Refund Policy

Last updated: October 1, 2026

We want you to love your book. Below is a plain-English breakdown of every scenario and what we can do for you. For the fine print, see our Terms of Service.

Custom books — writing your story is free

Writing your story with Paige and previewing it costs nothing. There is nothing to refund before you approve it for illustration.

Custom books — the story deposit

When you approve your story you pay a story deposit, which covers creating your illustrations with AI. Illustration starts as soon as the deposit is paid, so the deposit is non-refundable once paid. It is credited in full toward your printed book, and if we are unable to finish illustrating your book we refund it in full.

Ready-made books

Ready-made books are our express option: the price covers personalizing the book with AI and printing it, and the book goes to print automatically once it is finished, with no step to approve or edit the pages. You can cancel from your order page while the book is being made and for 4 hours after it is sent to the printer; we refund everything except $5, which covers personalizing the book. After that window the order cannot be cancelled. If our quality checks cannot produce a book we are happy to print, we refund you in full. If you want to approve and edit your book before it prints, choose a custom book instead.

Print orders — cancel within 4 hours

Our print partner holds every order for 4 hours before production starts. During that time you can cancel from your order page and we refund the print order in full. The story deposit is not refunded, as it covers illustration work already completed, but it stays credited toward your book if you order again. Once production has started the order can no longer be cancelled.

No refund — order shipped

Once your book has been dispatched from the print facility we are unable to issue a refund, because the physical product has been produced and is in transit. If your book arrives damaged or is lost in transit, see the section below.

Printing errors

If your book arrives with a printing defect, or with something clearly wrong that our checks should have caught, such as the name printed differently from how you entered it, email us a photo within 14 days of delivery and we will make it right.

Damaged or lost in transit

If your book arrives damaged, email us a photo within 14 days of delivery and we will reprint and reship at no charge. If tracking shows your order as delivered but you have not received it, wait 3 business days (carrier delays are common), then contact us and we will investigate and, if confirmed lost, send a free replacement.

How to request a refund

Email hello@bibblin.com with your order number and the reason for your request. We aim to respond within one business day. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.